We take care of the daily responsibilities, including guest interactions, marketing, handling maintenance calls, and managing emergencies. Our team is dedicated to marketing your property and ensuring it remains occupied. We use dynamic pricing strategies, we aim to optimize rental income based on the specific timeframe. Additionally, we handle all rent and tax collections, with payments to our property owners processed on or around the 10th of each month.

We maintain full transparency with our fee structure. 1) 15% Management Fee on the rents collected 2) Up front fee of $500 3) 10% maintenance mark-up fee for overseeing major remodeling on your property. We do not charge for routine maintenance while managing your home. Our standard charge is 15% of the rental income, exclusive of the cleaning fee. For instance, if the weekly rent is $1,000, and there's a $200 cleaning fee and $130 in taxes, we'd only apply a 15% fee to the rental income, amounting to $150. Coordinating routine maintenance comes at no extra cost. We charge a 1 time up front fee of $500 once a contract is signed. What you get in return for this is an installation of a smart lock on your property($500 value), a backup lockbox attached ($50 value), and a smart thermostat installed ($300 value). This fee is because we keep our monthly management fees lower than the average management company. Installing these smart devices will help us better manage your property for you. If for any reason you go to sell your property or terminate the contract with us, these items will remain on the property and will be yours to keep. If you already have these installed on your property, This fee may be waived if the locks / thermostat are up to date and functioning properly. For major rehabilitation coordination, such as overseeing a complete kitchen rehab, there is a 10% markup. In this scenario, we provide estimates, ensures all tasks are completed efficiently, schedules repairs, and addresses any arising issues to guarantee correct work. Working with preferred vendors often allows us to secure better pricing for certain services.

For our cleaning service, we use professional cleaners. They are set up on the same management software we use and have access to see when guests check in / check out. Typically, our cleaners handle laundry off-site, which requires our owners to purchase at least two sets of all linens. We don't mark up their fees. We pass on the exact amount to be paid by the guest per stay. In cases where extra charges may be incurred due to the condition of the property, we assess the situation and decide whether it's appropriate to pass on the additional cost to the guest. Maintenance is addressed on a case-by-case basis, responding to immediate needs. If a guest reports a request during their stay, we evaluate the urgency to determine if it requires immediate attention or can wait until check-out. Guests usually communicate their preferences regarding repairs—some prefer issues addressed during their stay, while others are content to wait. We use reliable vendors to ensure maintenance issues are handled in a timely manner.

We leverage all major platforms like Airbnb, VRBO, Booking.com, and our website to maximize your property's exposure. Additionally, we can set up a dedicated direct booking website for your personal use, which saves your personal guests from paying the extra fees imposed by those platforms. We collecting guest information and send out monthly emails featuring our available units and ongoing specials. Our long-term goal is to mainly rent from word of mouth and repeat business, reducing reliance on third-party apps. Ensuring your property stands out, we always provide professional photos and, when possible, offer a 3D Tour. This is included in our management service at no cost to you!

Our policy requires that the primary guest, the one making the booking and staying, is at least 25 years old. Additionally, we require guests to have a recent rental history, with at least two past stays. This usually will filter out potential bad guests and won't allow them to instantly book without a track record. Our website / marketing clearly outlines the age requirements and emphasizes that there are to be no parties at the property. While we work hard to enforce these policies, we know that some people can lie and sneak through the cracks. We will do our best to make sur that doesn't happen.

We use an online software called Guesty for Pros. As a property owner, you would be provided access to a dedicated owner portal. We will have a smart thermostat installed. To enhance security and efficiency, we utilize a wifi-enabled smart lock. This allows us to have remote access when necessary, track guest check-ins and check-outs, and monitor the activities of our cleaning staff. The smart lock is linked to your listing, assigning each guest a unique code for their stay. Once the guest checks out, that code becomes inactive, adding an extra layer of safety in the long run.

You will get a monthly statement along with a monthly owner contribution. You will also have access to your owner portal which should give you access to view your properties performance.

We provide around-the-clock support for guests. Similarly, our support for owners is available 24/7, but we aim to address most business-related conversations and phone calls during regular business hours (Monday to Friday, 9 AM to 5 PM). However, if you need to reach me, you'll have direct access to my phone number, and you'll find that I am readily available via phone call / text message if needed.

Maintenance is addressed on a case-by-case basis, responding to immediate needs. If a guest reports a request during their stay, we evaluate the urgency to determine if it requires immediate attention or can wait until check-out. Guests usually communicate their preferences regarding repairs—some prefer issues addressed during their stay, while others are content to wait. We collaborate with reliable vendors to ensure timely and effective resolution of maintenance issues, whether it's a minor concern like a loose handle or a more urgent matter like a lack of hot water. If there is a noise complaint or the guest is in violation of the house rules, we will take it up with the booking company (AirBNB) and follow their guidelines to ensure the issue is resolved.

.Certainly, reserving your property for yourself and your guests is straightforward. You can either block off the desired dates yourself or inform me of the specific dates you'd like to reserve. While you won't incur any charges during your stay, we do recommend having the property professionally cleaned when you vacate. In this case, we'd only request you cover the cleaning fee.

Guests will receive comprehensive check-in instructions, facilitating a smooth and self check-in process. A unique code, specific to their stay, will be provided, granting access only for the duration of their visit.

Yes, we will remit all taxes monthly through our license with the city.

Certainly. Starting December 2023, the city has updated its requirements, and we are well-informed about the necessary steps to ensure your unit complies with the city regulations.

Yes. To ensure the best possible guest experience, we have established some minimum standards that are mandatory. We would be glad to provide you with a detailed list.

Cleaning fees are covered by the guests and are added to the rental rates when making a reservation. Owners are only responsible for cleaning costs when they utilize the property or permit others to use the property at no charge.

Yes, we do. We charge 10% of the rents received to co-host your unit. For more information on this, check out our co-hosting page